Here Are Some

FREQUENTLY ASKED QUESTIONS

FAQ - HORSES & CABINS

How young can a child be to ride on the trail?

Six year olds generally do well on the trail being on a "lead line" (like a long leash) behind the guide.

What do you have for my 2 year old and 4 year old?

For children under six years old, we offer ring rides. This is where the parent leads the child around in the ring.

We have a large group of 10-15, do you give discounts?

For groups of 10-14, we give a 10% discount on your horse ride. For 15 or more, you get a 15% discount on your trail ride.
        Please give five days to two weeks notice, depending on the time of year (summers need two weeks), to make your group reservation.
        For groups of 10 or more we ask for 5 days notice to cancel with full refund of deposit.
        For smaller groups, 24 hours notice is asked.

Can we ride double?

Statistically, it's been proven to be more dangerous to ride double. The reason is, if something happens and you both fall, the adult falling on the child injures him/her far more than if the child fell by him/herself.

Can we ride by ourselves?

All trails are guided for your safety as well as enjoyment.

What is your cancellation policy?

To Cancel your Trail Ride,
A. For groups of 9 or less, please call 48 hours before your trail ride time.
If you do not show the day of your ride or cancel the day before for groups of 9 or less, there is no refund
B. For groups of 10 or more, please give at least 5 days notice.

If you do not show the day of your ride or cancel with less than 5 days' notice before your scheduled ride for groups of 10 or more, there is no refund.

What if it rains?

We do go Rain or Shine. But we usually try to wait 15 or 20 minutes for the shower to pass and then go on the trail ride. We also provide rain ponchos for those sudden showers. Also, just because its raining where you're at, doesn't mean it's raining here. So please call for conditions at Arrowmont.
We do not go out in lightening.

Do you take credit cards?

We accept all major credit cards, Traveler's Checks and even cash.

Do we have to make reservations?

Reservations are requested to make sure we have enough horses for your group.
       We also ask for the following information:
              A. How many in your group are adults ( =>18 years old),
              B. How many are children (<18 years old & their ages)
              C. Is anyone 180 LBs or more, and approximately how much, so we have the right size horse ready, max weight is 250 lbs for walking trails and 220 lbs for the Trot and Canter trail.
              D. Your name and
              E. Phone number we could reach you by
              F. A credit card number to secure your reservation
              G. Date and time of ride
For groups of 10 or more, please give at least 5 days notice

Are the rates the same for children?

The price is the same for adults and children.

Are tips recommended?

Just like in a restaurant, your Guide works for tips. Many ask what the normal tip is. Generally, just like in a restaurant, 20% is customary. They've been trained in safety, many have their CPR certificates in addition to being trained to understand horses and riding techniques to provide you and your family with the safest and most enjoyable trail ride possible.

Do you have a weight limit?

The weight limit for walking trails is 250lb. For the Walk-Trot-Canter, it is 220 lbs. The weight needs to be proper for your height. For example, a person who is 5 feet tall weighing 250lbs would not be able to go riding.
I'm sorry but they simply wouldn't be able to properly hold on with their short little legs. It is primarily your legs that keep you securely "fastened" to your horse. Your proper balance is also important.

To help you understand the weight restrictions...
A horse can comfortably carry 20% of his body weight. So to carry someone who weighs 250 lbs, you need a horse that weighs at least 1250 lbs. That is a huge horse and the top of his back is usually at or near 5 feet 6 inches or more. If you are a short person who needs a large horse to ride, that's a long way to fall if you can't gripe well with your legs. Plus, if you needed to get back on your horse in the forest, if would be almost impossible.

Your safety and enjoyment are our TOP priorities

FAQ - CABINS

Do I need to bring linens?

Your cabin is completely furnished with linens for the beds and towels for the bath.

When is Check-Out and Check-In?

Check-Out is 11 AM, unless your check-out is on SUNDAY, then you get a FREE LATE check-out of 3 PM.
Check-In is after 4 PM. If you are arriving after 6 PM, please call and we will make arrangements for you to get into your cabin.

Are the stables nearby?

The Stables are at the entrance to our "working horse farm". The cabins are scattered around the 200 acre farm. But always within in an easy walk of the Stables if you don't want to drive.

Do you have package deals with a combination of cabins and horseback rides?

If you are staying in a Vacation Cabin, you get a 15% discount on any horseback trail ride you choose. So you may create your own "Package Deal".

How do I reserve my cabin?

You may reserve your cabin by phone or online by providing:
        Your name
        Address
        Phone Number
        How Many in your Party
        Date of Arrival and Date of Departure
Cabin name
        E-mail address to send confirmation, cabin information, horseback riding information, and directions
        First night's rental deposit on your credit card.
        Children are free.

        A $400 security deposit is required in addition to the deposit. The security deposit is refunded when your cabin is left in good shape

Are there any restaurants nearby?

You're in the middle of 4 communities, Cashier, Highlands, Sylva and Franklin. Driving time varies from about 15 minutes to about 45 minutes. Our closest town is Glenville which is only about 15 minutes. They all have a great variety.

What is your cabin cancellation policy?

Cancellation Policy:
Two weeks' cancellation notice is required for a deposit refund less a $50 administrative fee. For less than 2 weeks' notice, the full payment is required. There are no refunds for changes, early departures or late arrivals with less than two weeks' notice. Arrowmont is a small "boutique" type facility off the beaten track. We recommend you purchase Trip Insurance to avoid any possible problems.

Cancellations must be made by writing an email to reservations@arrowmont.com.
You may call to inquire about a cancellation, but we do need it in writing.

Plus, if you used an online travel site to book, you will need to contact that agency and first cancel your reservation through them. They do not allow us to do that. We do not accept cancellations by phone.

Do you allow pets?

We love animals but are too small to set aside a Vacation Cabin just for pets. We're sorry.
If a pet is found in your cabin, the minimum charge starts at $300 and will be charged to your credit card. If there are damages, they are in addition to the minimum charge.

The guests following you in the cabin will either be allergic or have to deal with fleas or both. At that point, they usually just leave. There isn't enough time between rentals to deal with all of that.

We're awfully sorry but we've had to learn the hard way.

Do we need fishing licenses to fish in your lake?

To fish in nearby Lake Thorpe (locally called Lake Glenville) you need a state fishing license.

To fish in our little pond you do not need a license. It is stocked with Rainbow Trout. We charge per trout. There is no "catch and release". *(**Special Note: Since covid we have not been able to stock the trout.)*

CONTACT US

Arrowmont Stables & Cabins, LLC
276 Arrowmont Trail,
Cullowhee, NC 28723
828) 743-2762 or (800) 682-1092Summers:
6 Days/Week,
Monday - Saturday, 9-5 PM, Remainder of the Year:
5 Days/Week,
Tuesday - Saturday, 9-5 PM

Your Destination For Horseback Riding & Vacation Rentals
Near Cashiers NC

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